Shipping & Returns

Shipping

All Aura Baby orders are shipped from Geelong, Australia.

Orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

We ship using Australia Post. Delivery timeframes vary depending on your location and Australia Post service levels. Estimated delivery times are provided as a guide only and are not guaranteed.

Please ensure your shipping details are correct at checkout. Aura Baby is not responsible for delays, lost parcels, or delivery issues once an order has been handed over to the carrier.

 

Returns & Refunds

Due to the nature of our products and for hygiene and safety reasons, we do not offer returns or exchanges for change of mind.

However, Aura Baby complies fully with Australian Consumer Law. You are entitled to a replacement or refund if your item:

• Is faulty or defective

• Is significantly different from its description

• Arrives damaged

• Does not function as intended due to a manufacturing fault

If you believe your product meets one of the above conditions, please contact us within 7 days of receiving your order at hello@aurababy.com.au, including your order number and clear photos of the issue.

Once assessed, we will arrange a replacement or refund where required under consumer law.