Frequently Asked Questions
Everything you need to know about Aura Baby.
Can't find your answer? We're always here to help.
Product Questions
Aura Baby keeps breast milk cold for up to 24 hours when used with a fully frozen cooling tube. Actual time may vary depending on the external temperature.
Yes, our bottles are designed to be compatible with most standard breast pumps.
Absolutely. All Aura Baby products are 100% BPA, PVC, and phthalate free for your baby's safety.
Yes, the sleek, compact design allows it to fit perfectly into standard diaper bags and bottle holders.
You receive the insulated cooler, one cooling tube insert, and a premium storage bag.
Cooling Questions
No loose ice is required. Just freeze the included cooling tube overnight.
Up to 24 hours depending on the ambient temperature.
Yes, we recommend placing the insert in the freezer for at least 12 hours before use.
Yes, the dual-wall vacuum insulation is designed to handle harsh summer temperatures effectively.
Shipping Questions
Standard shipping takes 3-5 business days. Express shipping takes 1-2 business days within Australia.
We offer free standard shipping on all orders over $100.
Currently, we ship to Australia, New Zealand, the US, and the UK.
Yes, a tracking number will be emailed to you as soon as your order is dispatched.
Returns Questions
We offer a 30-day money-back guarantee for products returned in their original, unused condition.
Simply email our support team with your order number and we will provide a return shipping label.
Refunds are typically processed within 5-7 business days after we receive your returned item.
Yes, exchanges are accepted within 30 days provided the item is unused.
Cleaning Questions
We recommend hand washing the insulated cooler to protect its finish. The inner components are top-rack dishwasher safe.
Use warm soapy water and a soft bottle brush. Allow it to air dry completely.
Yes, replacement cooling inserts and caps can be purchased directly from our website.
We recommend cleaning the unit thoroughly after every single use.
Warranty Questions
Our warranty covers manufacturing defects including insulation failure and faulty lids.
Every Aura Baby cooler comes with a standard 12-month warranty from the date of purchase.
Contact our support team with a description of the issue and photos of the defect to initiate a claim.
The warranty does not cover general wear and tear, dents from dropping, or damage from improper cleaning.
